Current vacancies
Come and work with us at Bluebird Care
- Dublin West
- permanent
Healthcare Assistant - Ballyfermot
range
Join Our Team at Bluebird Care – Ballyfermot, Dublin 10 & Surrounding Areas Job Title: Healthcare Assistant (HCA) Location: Ballyfermot, Dublin 10 & Surrounding Areas Fulltime & Part time Positions Available Morning, Afternoon & Evening hours available Monday to Sunday (Alternative Weekends) hours available Expected hours: 15 – 48 per week This is a home care role – You will be visiting and supporting clients in their own homes in Ballyfermot. At Bluebird Care Dublin West , we’re expanding our team in Ballyfermot, and we’re looking for dedicated Healthcare Assistants to join us in delivering top quality care to people in the comfort of their own homes. This is more than a job – it’s a chance to be part of something meaningful in your local community. What is Home Care? As a Home Care Assistant , you’ll support people in their own homes , helping them stay independent and live with dignity in their community. You are not based in a hospital or nursing home, you travel from home to home within your local area. You are not based in a hospital or nursing home, you travel from home to home within your local area. Our Care assistants normally Drive to & from visits but also use Bicycles, E-Bikes, Scooters & walk to visits. Job Location: Ballyfermot, & Surrounding Areas Pay & Benefits: €15.00/hour for qualified and experienced carers €17.00/hour on Sundays Double pay on Bank Holidays Bi-weekly pay Travel payment between client visits Employee Perks: Employee Wellness Programme FREE QQI Training : Care Skills & Care of the Older Person Free Manual Handling 24/7 support from our local Care Management Team Flexible hours that work around your life Positive team culture with regular staff events and celebrations Employee of the Month – €50 Voucher Annual Loyalty Bonus – €250 (Part Time) / €500 (Full time), tax free Christmas gifts & festive raffle Employee of the Year Awards Refer a Friend Bonus – €500 for you + €500 for your referral Bike to Work Scheme Free uniforms and PPE Clear opportunities for career growth and promotion Your Role Will Include: Assisting with personal care (washing, dressing, toileting) Hositing, Patient Moving & Handling Helping with meals and feeding support Providing companionship and emotional reassurance Light housekeeping (tidying, laundry, etc.) Supporting clients with mobility and transfers Accurately following and documenting care plans Encouraging independence, dignity, and wellbeing What You’ll Need: We welcome both new and experienced carers who have: QQI Level 5 modules in: Care Skills or Healthcare Support Care of the Older Person Patient Moving & Handling Certificate ( we can provide training) OR 1+ year of care experience and a willingness to complete the two required modules (provided FREE by us) Good spoken and written English A full, Irish driving licence an access to a vehicle is required. Legal right to work in Ireland – sponsorship not available No professional experience but eager to learn? Apply below. Ready to join our team? Apply directly to this advert This is more than a job — it's a chance to bring dignity, independence, and joy to those who need it most.
- Dublin West
- permanent
Healthcare Assistant – Blanchardstown & Cabra
range
Join Our Team at Bluebird Care – Blanchardstown & Cabra Job Title: Healthcare Assistant (HCA) Location: Blanchardstown & Cabra and surrounding areas Fulltime & Part time Positions Available Morning, Afternoon & Evening hours available Monday to Sunday (Alternative Weekends) hours available Expected hours: 15 – 48 per week This is a home care role – You will be visiting and supporting clients in their own homes in Blanchardstown & Cabra. At Bluebird Care Dublin West , we’re expanding our team in Blanchardstown & Cabra areas , and we’re looking for dedicated Healthcare Assistants to join us in delivering top quality care to people in the comfort of their own homes. This is more than a job – it’s a chance to be part of something meaningful in your local community. What is Home Care? As a Home Care Assistant , you’ll support people in their own homes , helping them stay independent and live with dignity in their community. You are not based in a hospital or nursing home, you travel from home to home within your local area. You are not based in a hospital or nursing home, you travel from home to home within your local area. Our Care assistants normally Drive to & from visits but also use Bicycles, E-Bikes, Scooters & walk to visits. Job Location: Blanchardstown & Cabra and Surrounding Areas Pay & Benefits: €15.00/hour for qualified and experienced carers €17.00/hour on Sundays Double pay on Bank Holidays Bi-weekly pay Travel payment between client visits Employee Perks: Employee Wellness Programme FREE QQI Training : Care Skills & Care of the Older Person Free Manual Handling 24/7 support from our local Care Management Team Flexible hours that work around your life Positive team culture with regular staff events and celebrations Employee of the Month – €50 Voucher Annual Loyalty Bonus – €250 (Part Time) / €500 (Full time), tax free Christmas gifts & festive raffle Employee of the Year Awards Refer a Friend Bonus – €500 for you + €500 for your referral Bike to Work Scheme Free uniforms and PPE Clear opportunities for career growth and promotion Your Role Will Include: Assisting with personal care (washing, dressing, toileting) Hositing, Patient Moving & Handling Helping with meals and feeding support Providing companionship and emotional reassurance Light housekeeping (tidying, laundry, etc.) Supporting clients with mobility and transfers Accurately following and documenting care plans Encouraging independence, dignity, and wellbeing What You’ll Need: We welcome both new and experienced carers who have: QQI Level 5 modules in: Care Skills or Healthcare Support Care of the Older Person Patient Moving & Handling Certificate ( we can provide training) OR 1+ year of care experience and a willingness to complete the two required modules (provided FREE by us) Good spoken and written English A full, Irish driving licence an access to a vehicle is required. Legal right to work in Ireland – sponsorship not available No professional experience but eager to learn? Apply below. Ready to join our team? Apply directly to this advert This is more than a job — it's a chance to bring dignity, independence, and joy to those who need it most.
- Dublin West
- permanent
Healthcare Assistants - Evenings & Weekends in Blanchardstown
competitive
Join Our Team at Bluebird Care – Blanchardstown, Dublin 15 Job Title: Healthcare Assistant (HCA) Location: Blanchardstown and surrounding areas Fulltime & Part time Positions Available Evening hours available (6pm -10pm availability) Weekend hours Monday to Sunday (Alternative Weekends) hours available Expected hours: 15 – 48 per week This is a home care role – You will be visiting and supporting clients in their own homes in Blanchardstown. At Bluebird Care Dublin West , we’re expanding our team in Blanchardstown, and we’re looking for dedicated Healthcare Assistants to join us in delivering top quality care to people in the comfort of their own homes. This is more than a job – it’s a chance to be part of something meaningful in your local community. What is Home Care? As a Home Care Assistant , you’ll support people in their own homes , helping them stay independent and live with dignity in their community. You are not based in a hospital or nursing home, you travel from home to home within your local area. You are not based in a hospital or nursing home, you travel from home to home within your local area. Our Care assistants normally Drive to & from visits but also use Bicycles, E-Bikes, Scooters & walk to visits. Job Location: Blanchardstown & Surrounding Areas Pay & Benefits: €15.00/hour for qualified and experienced carers €17.00/hour on Sundays Double pay on Bank Holidays Bi-weekly pay Travel payment between client visits Employee Perks: Employee Wellness Programme FREE QQI Training : Care Skills & Care of the Older Person Free Manual Handling 24/7 support from our local Care Management Team Flexible hours that work around your life Positive team culture with regular staff events and celebrations Employee of the Month – €50 Voucher Annual Loyalty Bonus – €250 (Part Time) / €500 (Full time), tax free Christmas gifts & festive raffle Employee of the Year Awards Refer a Friend Bonus – €500 for you + €500 for your referral Bike to Work Scheme Free uniforms and PPE Clear opportunities for career growth and promotion Your Role Will Include: Assisting with personal care (washing, dressing, toileting) Hositing, Patient Moving & Handling Helping with meals and feeding support Providing companionship and emotional reassurance Light housekeeping (tidying, laundry, etc.) Supporting clients with mobility and transfers Accurately following and documenting care plans Encouraging independence, dignity, and wellbeing What You’ll Need: We welcome both new and experienced carers who have: QQI Level 5 modules in: Care Skills or Healthcare Support Care of the Older Person Patient Moving & Handling Certificate ( we can provide training) OR 1+ year of care experience and a willingness to complete the two required modules (provided FREE by us) Good spoken and written English A full, Irish driving licence an access to a vehicle is required. Legal right to work in Ireland – sponsorship not available No professional experience but eager to learn? Apply below. Ready to join our team? Apply directly to this advert This is more than a job — it's a chance to bring dignity, independence, and joy to those who need it most.
- Dublin West
- permanent
Healthcare Assistants - Cabra (Evenings & Weekends)
competitive
Join Our Team at Bluebird Care – Cabra, Dublin 7 Job Title: Healthcare Assistant (HCA) Location: Cabra and surrounding areas Fulltime & Part time Positions Available Evening hours available ( 6pm - 10pm availability) Weekend Hours Monday to Sunday (Alternative Weekends) hours available Expected hours: 15 – 48 per week This is a home care role – You will be visiting and supporting clients in their own homes in Cabra. At Bluebird Care Dublin West , we’re expanding our team in Cabra, and we’re looking for dedicated Healthcare Assistants to join us in delivering top quality care to people in the comfort of their own homes. This is more than a job – it’s a chance to be part of something meaningful in your local community. What is Home Care? As a Home Care Assistant , you’ll support people in their own homes , helping them stay independent and live with dignity in their community. You are not based in a hospital or nursing home, you travel from home to home within your local area. You are not based in a hospital or nursing home, you travel from home to home within your local area. Our Care assistants normally Drive to & from visits but also use Bicycles, E-Bikes, Scooters & walk to visits. Job Location: Cabra & Surrounding Areas Pay & Benefits: €15.00/hour for qualified and experienced carers €17.00/hour on Sundays Double pay on Bank Holidays Bi-weekly pay Travel payment between client visits Employee Perks: Employee Wellness Programme FREE QQI Training : Care Skills & Care of the Older Person Free Manual Handling 24/7 support from our local Care Management Team Flexible hours that work around your life Positive team culture with regular staff events and celebrations Employee of the Month – €50 Voucher Annual Loyalty Bonus – €250 (Part Time) / €500 (Full time), tax free Christmas gifts & festive raffle Employee of the Year Awards Refer a Friend Bonus – €500 for you + €500 for your referral Bike to Work Scheme Free uniforms and PPE Clear opportunities for career growth and promotion Your Role Will Include: Assisting with personal care (washing, dressing, toileting) Hositing, Patient Moving & Handling Helping with meals and feeding support Providing companionship and emotional reassurance Light housekeeping (tidying, laundry, etc.) Supporting clients with mobility and transfers Accurately following and documenting care plans Encouraging independence, dignity, and wellbeing What You’ll Need: We welcome both new and experienced carers who have: QQI Level 5 modules in: Care Skills or Healthcare Support Care of the Older Person Patient Moving & Handling Certificate ( we can provide training) OR 1+ year of care experience and a willingness to complete the two required modules (provided FREE by us) Good spoken and written English A full, Irish driving licence an access to a vehicle is required. Legal right to work in Ireland – sponsorship not available No professional experience but eager to learn? Apply below. Ready to join our team? Apply directly to this advert This is more than a job — it's a chance to bring dignity, independence, and joy to those who need it most.
- Dublin West
- permanent
Healthcare Assistant - Clonee/Dunboyne
range
Join Our Team at Bluebird Care – Clonee/Dunboyne Areas Job Title: Healthcare Assistant (HCA) Location: Clonee/Dunboyne and surrounding areas Fulltime & Part time Positions Available Morning, Afternoon & Evening hours available Monday to Sunday (Alternative Weekends) hours available Expected hours: 15 – 48 per week This is a home care role – You will be visiting and supporting clients in their own homes in Clonee/Dunboyne At Bluebird Care Dublin West , we’re expanding our team in Clonee/Dunboyne, and we’re looking for dedicated Healthcare Assistants to join us in delivering top quality care to people in the comfort of their own homes. This is more than a job – it’s a chance to be part of something meaningful in your local community. What is Home Care? As a Home Care Assistant , you’ll support people in their own homes , helping them stay independent and live with dignity in their community. You are not based in a hospital or nursing home, you travel from home to home within your local area. You are not based in a hospital or nursing home, you travel from home to home within your local area. Our Care assistants normally Drive to & from visits but also use Bicycles, E-Bikes, Scooters & walk to visits. Job Location: Clonee/Dunboyne & Surrounding Areas Pay & Benefits: €15.00/hour for qualified and experienced carers €17.00/hour on Sundays Double pay on Bank Holidays Bi-weekly pay Travel payment between client visits Employee Perks: Employee Wellness Programme FREE QQI Training : Care Skills & Care of the Older Person Free Manual Handling 24/7 support from our local Care Management Team Flexible hours that work around your life Positive team culture with regular staff events and celebrations Employee of the Month – €50 Voucher Annual Loyalty Bonus – €250 (Part Time) / €500 (Full time), tax free Christmas gifts & festive raffle Employee of the Year Awards Refer a Friend Bonus – €500 for you + €500 for your referral Bike to Work Scheme Free uniforms and PPE Clear opportunities for career growth and promotion Your Role Will Include: Assisting with personal care (washing, dressing, toileting) Hositing, Patient Moving & Handling Helping with meals and feeding support Providing companionship and emotional reassurance Light housekeeping (tidying, laundry, etc.) Supporting clients with mobility and transfers Accurately following and documenting care plans Encouraging independence, dignity, and wellbeing What You’ll Need: We welcome both new and experienced carers who have: QQI Level 5 modules in: Care Skills or Healthcare Support Care of the Older Person Patient Moving & Handling Certificate ( we can provide training) OR 1+ year of care experience and a willingness to complete the two required modules (provided FREE by us) Good spoken and written English A full, Irish driving licence an access to a vehicle is required. Legal right to work in Ireland – sponsorship not available No professional experience but eager to learn? Apply below. Ready to join our team? Apply directly to this advert This is more than a job — it's a chance to bring dignity, independence, and joy to those who need it most.
- Dublin West
- permanent
Paediatric Community Nurse - Dublin West
range
Fantastic opportunity to enhance and engage your Nursing skills & join our Nurse-led Home Support Nursing team in Dublin West . Job Title: Paediatric Nurse – Home Support Job Location: Dublin West (Blanchardstown, Cabra, Ballyfermot, Clondalkin, Lucan Areas) Hours: Full-time and part-time night nursing shifts available (Day Shifts & Night Shifts) Pay Rates: Monday - Saturday: €30 per hour Sunday: €45 per hour Bank Holidays: €60 per hour Role of Registered General Nurse: To provide safe, quality, person-centred care to a Child within their home environment. The successful candidate will be part of a Nurse-led care team providing clinical care in a home setting. The ideal candidate will have experience in Paediatric care and be able to work flexible hours, including day and night shifts. Responsibilities include… Provide nursing care to a child Gastrostomy tube feeds via feeding pump Competent in all tracheostomy care, changing of ties, suctioning and changing tube in an emergency situation Management and administration of nebs and suctioning Monitoring for signs and symptoms of respiratory distress Pressure area care Medication Management Seizure management Care of a child with a disability Manage enteral feeding and medication Assist with activities of daily living (ADLs) Manage seizures Provide play and family support Provide excellent evidence-based nursing care, implementing all aspects of care plans based on the needs identified. Prioritise the needs and comfort of the client. Promote abilities, independence, and safeguard the client’s interests at all times Work closely in partnership with family members and the clinical team Communicate effectively with the client, family, clinical team, and MDT, reporting on the client’s clinical needs as required. Maintain accurate and professional clinical note Qualities Demonstrate commitment and competence in the care and welfare of clients Promote the recognition of the child as an individual Demonstrate kindness, compassion, dignity, and respect Qualifications & Experience Current registration on the live register of NMBI RGN/RCN trained Paediatric nursing experience is desirable Previous experience in home care is an advantage, full training and support provided Benefits: Monday - Saturday €30 per hour Sunday €45 per hour Bank Holidays €60 per hour Flexible working hours Supportive team environment Job Types: Full-time, Permanent Work Location: In person
- Dublin West
- permanent
Healthcare Assistant – Blanchardstown & Cabra
range
Join Our Team at Bluebird Care – Blanchardstown & Cabra Areas Job Title: Healthcare Assistant (HCA) Location: Blanchardstown & Cabra areas Fulltime & Part time Positions Available Morning, Afternoon & Evening hours available Monday to Sunday (Alternative Weekends) hours available Expected hours: 15 – 48 per week This is a home care role – You will be visiting and supporting clients in their own homes in Blanchardstown & Cabra At Bluebird Care Dublin West , we’re expanding our team in Blanchardstown & Cabra, and we’re looking for dedicated Healthcare Assistants to join us in delivering top quality care to people in the comfort of their own homes. This is more than a job – it’s a chance to be part of something meaningful in your local community. What is Home Care? As a Home Care Assistant , you’ll support people in their own homes , helping them stay independent and live with dignity in their community. You are not based in a hospital or nursing home, you travel from home to home within your local area. You are not based in a hospital or nursing home, you travel from home to home within your local area. Our Care assistants normally Drive to & from visits but also use Bicycles, E-Bikes, Scooters & walk to visits. Job Location: Blanchardstown & Cabra & Surrounding Areas Pay & Benefits: €15.00/hour for qualified and experienced carers €17.00/hour on Sundays Double pay on Bank Holidays Bi-weekly pay Travel payment between client visits Employee Perks: Employee Wellness Programme FREE QQI Training : Care Skills & Care of the Older Person Free Manual Handling 24/7 support from our local Care Management Team Flexible hours that work around your life Positive team culture with regular staff events and celebrations Employee of the Month – €50 Voucher Annual Loyalty Bonus – €250 (Part Time) / €500 (Full time), tax free Christmas gifts & festive raffle Employee of the Year Awards Refer a Friend Bonus – €500 for you + €500 for your referral Bike to Work Scheme Free uniforms and PPE Clear opportunities for career growth and promotion Your Role Will Include: Assisting with personal care (washing, dressing, toileting) Hositing, Patient Moving & Handling Helping with meals and feeding support Providing companionship and emotional reassurance Light housekeeping (tidying, laundry, etc.) Supporting clients with mobility and transfers Accurately following and documenting care plans Encouraging independence, dignity, and wellbeing What You’ll Need: We welcome both new and experienced carers who have: QQI Level 5 modules in: Care Skills or Healthcare Support Care of the Older Person Patient Moving & Handling Certificate ( we can provide training) OR 1+ year of care experience and a willingness to complete the two required modules (provided FREE by us) Good spoken and written English A full, Irish driving licence an access to a vehicle is required. Legal right to work in Ireland – sponsorship not available No professional experience but eager to learn? Apply below. Ready to join our team? Apply directly to this advert This is more than a job — it's a chance to bring dignity, independence, and joy to those who need it most. BBDUWT/HCAad1
- Dublin West
- permanent
Healthcare Assistants - Clondalkin & Lucan
range
Join Our Team at Bluebird Care – Clondalkin & Lucan Areas Job Title: Healthcare Assistant (HCA) Location: Clondalkin & Lucan and surrounding areas Fulltime & Part time Positions Available Morning, Afternoon & Evening hours available Monday to Sunday (Alternative Weekends) hours available Expected hours: 15 – 48 per week This is a home care role – You will be visiting and supporting clients in their own homes in Clondalkin & Lucan. At Bluebird Care Dublin West , we’re expanding our team in Clondalkin & Lucan, and we’re looking for dedicated Healthcare Assistants to join us in delivering top quality care to people in the comfort of their own homes. This is more than a job – it’s a chance to be part of something meaningful in your local community. What is Home Care? As a Home Care Assistant , you’ll support people in their own homes , helping them stay independent and live with dignity in their community. You are not based in a hospital or nursing home, you travel from home to home within your local area. You are not based in a hospital or nursing home, you travel from home to home within your local area. Our Care assistants normally Drive to & from visits but also use Bicycles, E-Bikes, Scooters & walk to visits. Job Location: Clondalkin & Lucan & Surrounding Areas Pay & Benefits: €15.00/hour for qualified and experienced carers €17.00/hour on Sundays Double pay on Bank Holidays Bi-weekly pay Travel payment between client visits Employee Perks: Employee Wellness Programme FREE QQI Training : Care Skills & Care of the Older Person Free Manual Handling 24/7 support from our local Care Management Team Flexible hours that work around your life Positive team culture with regular staff events and celebrations Employee of the Month – €50 Voucher Annual Loyalty Bonus – €250 (Part Time) / €500 (Full time), tax free Christmas gifts & festive raffle Employee of the Year Awards Refer a Friend Bonus – €500 for you + €500 for your referral Bike to Work Scheme Free uniforms and PPE Clear opportunities for career growth and promotion Your Role Will Include: Assisting with personal care (washing, dressing, toileting) Hoisting, Patient Moving & Handling Helping with meals and feeding support Providing companionship and emotional reassurance Light housekeeping (tidying, laundry, etc.) Supporting clients with mobility and transfers Accurately following and documenting care plans Encouraging independence, dignity, and wellbeing What You’ll Need: We welcome both new and experienced carers who have: QQI Level 5 modules in: Care Skills or Healthcare Support Care of the Older Person Patient Moving & Handling Certificate ( we can provide training) OR 1+ year of care experience and a willingness to complete the two required modules (provided FREE by us) Good spoken and written English A full, Irish driving licence an access to a vehicle is required. Legal right to work in Ireland – sponsorship not available No professional experience but eager to learn? Apply below. Ready to join our team? Apply directly to this advert This is more than a job — it's a chance to bring dignity, independence, and joy to those who need it most. BBDUWT/HCAad2
- Dublin West
- permanent
Healthcare Assistant - Ballyfermot
range
Join Our Team at Bluebird Care – Ballyfermot, Dublin 10 Job Title: Healthcare Assistant (HCA) Location: Ballyfermot and surrounding areas Fulltime & Part time Positions Available Morning, Afternoon & Evening hours available Monday to Sunday (Alternative Weekends) hours available Expected hours: 15 – 48 per week This is a home care role – You will be visiting and supporting clients in their own homes in Ballyfermot. At Bluebird Care Dublin West , we’re expanding our team in Ballyfermot, and we’re looking for dedicated Healthcare Assistants to join us in delivering top quality care to people in the comfort of their own homes. This is more than a job – it’s a chance to be part of something meaningful in your local community. What is Home Care? As a Home Care Assistant , you’ll support people in their own homes , helping them stay independent and live with dignity in their community. You are not based in a hospital or nursing home, you travel from home to home within your local area. You are not based in a hospital or nursing home, you travel from home to home within your local area. Our Care assistants normally Drive to & from visits but also use Bicycles, E-Bikes, Scooters & walk to visits. Job Location: Ballyfermot & Surrounding Areas Pay & Benefits: €15.00/hour for qualified and experienced carers €17.00/hour on Sundays Double pay on Bank Holidays Bi-weekly pay Travel payment between client visits Employee Perks: Employee Wellness Programme FREE QQI Training : Care Skills & Care of the Older Person Free Manual Handling 24/7 support from our local Care Management Team Flexible hours that work around your life Positive team culture with regular staff events and celebrations Employee of the Month – €50 Voucher Annual Loyalty Bonus – €250 (Part Time) / €500 (Full time), tax free Christmas gifts & festive raffle Employee of the Year Awards Refer a Friend Bonus – €500 for you + €500 for your referral Bike to Work Scheme Free uniforms and PPE Clear opportunities for career growth and promotion Your Role Will Include: Assisting with personal care (washing, dressing, toileting) Hositing, Patient Moving & Handling Helping with meals and feeding support Providing companionship and emotional reassurance Light housekeeping (tidying, laundry, etc.) Supporting clients with mobility and transfers Accurately following and documenting care plans Encouraging independence, dignity, and wellbeing What You’ll Need: We welcome both new and experienced carers who have: QQI Level 5 modules in: Care Skills or Healthcare Support Care of the Older Person Patient Moving & Handling Certificate ( we can provide training) OR 1+ year of care experience and a willingness to complete the two required modules (provided FREE by us) Good spoken and written English A full, Irish driving licence an access to a vehicle is required. Legal right to work in Ireland – sponsorship not available No professional experience but eager to learn? Apply below. Ready to join our team? Apply directly to this advert This is more than a job — it's a chance to bring dignity, independence, and joy to those who need it most. BBDUWT/HCAad3
- Dublin West
- permanent
Home Care Coordinator/Scheduler
range
Purpose of role: We are seeking a highly organized and detail-oriented Office Coordinator/Scheduler to aid the day-to-day operations of our office. The ideal candidate will be responsible for ensuring that office functions run smoothly, managing administrative tasks, and supporting all office staff with various operational needs. Based in our Blanchardstown Office Mon - Fri (9am - 5.30pm) Full Time Role Annual Leave: 21 days per annum Salary Review: Yearly Salary review and % increase based on performance appraisal. Bonus: Tax Free Bonus of up to €1,500 per year. €500 discharged in Summer Months, €1,000 discharged in December. Fully discretionary by the company. Refer A Friend Program Spectrum: Employee Assistance and Wellbeing Programme Key responsibilities: Ensure that all field-based care staff are appropriately allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan). Coordinating care assistants’ schedules on a daily basis, using Bluebird Care rostering system. Address any operational issues arising in relation to customer care calls. Provide administrative support to all areas of the office. Carry out general office duties. Prepare reports as required by the Coordinator, Supervisor & Operations Manager Provide administrative support to the management team and other staff, such as scheduling meetings, handling correspondence, and preparing reports. Serve as the first point of contact for care staff & clients, answer phone calls, respond to emails, and manage incoming and outgoing mail. Assist in the recruitment process Duties and Accountabilities: Answering incoming calls in a friendly, professional, and knowledgeable manner Coordinating care assistants’ schedules on a daily basis, and using Bluebird Care rostering system Data Entry and Filing: Maintain accurate records, organize files, and update databases as needed. Liaise with Coordinator & Supervisor to ensure sufficient care staff with the right skills mix are recruited to meet the needs of the business. Arrange cover for care staff sickness, absenteeism, or holidays. Process changes to customers care and support. Make sure there is sufficient cover to deliver care and support on time. Use IT systems to allocate care staff to provide care and support to customers. Provide administrative support to all areas of the office. Carry out general office duties. Prepare reports as required by the Coordinator, Supervisor & Operations Manager. Take part in the out of hours emergency on-call rota. This will onlybe required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations. Work with the office team to maintain up to date electronic and handwritten records. Staff files, Supervision Records, KPI’s. Entering and maintaining care assistant and customer records accurately Make sure that accidents, incidents, complaints, and compliments are recorded, reported, and acted upon. Keep all information about customers and their families secure and confidential. Have the ability to direct the care assistants and provide him/her with clear and unambiguous instructions. Communicate with customers and/or their chosen representatives about their care and support taking account of different communication needs and levels of understanding in courteous and professional manner. Inform customers, on every occasion, about any changes to their carer, time of call, or any other changes to the schedule, etc. and record when and to whom the changes have been communicated. Understand the needs of customer and ensure any concerns identified are escalated to the clinical nurse manager. Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times.. This list is not exhaustive and additional duties may be required. Desirable criteria : Prior experience of working as a Scheduler/Care Coordinator/Office Administrator in a Home Care Company Prior experience working with One Touch Rostering System Experience working in office administration within a health care setting. Additional qualifications in Office Administration or Business Administration (preferred).